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Introducing MasterCare Institute


Jim Marshall, M.A., the creator of Journey into Love established MasterCare Institute in 1996. The Institute is devoted to providing innovative training, resources, counseling and consultation for you, your family, your church, and your organization, grounded in clinical competence and innovation, and founded on Christian faith.

Philosophy of Helping             
As a therapist Mr. Marshall has accessed the incredible potential for healing within people by combining the liberating compassion of Christ with the best of psychology submitted to the ultimate authority and wisdom of the Scriptures. This, however, does not mean "Bible bashing" or proselytizing when counseling or leading retreats; the first step in extending the love of Christ to clients is to show respect for their inherent dignity as people "fearfully and awesomely made" by God. Secondly, to embrace the belief that each person is fully able to teach a humble listener what her greatest need, aching, and desires are, leading to a pathway of healing as client and therapist collaborate in building a treatment plan. As Rich Mullins wrote:

"I will be my brother's keeper,  not the one who judges him,  I won't despise him for his weakness...  
 I won't take away his freedom,  I will help him learn to stand*



Mr. Marshall practices from a Christian perspective but treats individuals of all faiths. He integrates cognitive, psychodynamic, and systems approaches with other treatments including Eye Movement Desensitization and Reprocessing, Dr. Colin Ross' Trauma Model, and Coherence Therapy in accord with each client's needs, and our Philosophy of Helping noted on this page.

IMPORTANT NOTE: Per his travel schedule, "Jim" no longer provides ongoing therapy but does offer single session consultations to asess and, as appropriate to intervene and create "breakthrough" shifts in personal and corporate issues.

Jim received his Masters Degree in Clinical Psychology from Wheaton College and has been in practice since 1987. He is an Associate Member of the American Psychological Association, a member of the American Association of Christian Counselors, and the Christian Association for Psychological Studies. He is a Certified EMDR Therapist and a member of EMDRIA (Eye Movement and Desensitization and Reprocessing International Association). 

Previously, Jim served as the Michigan Head Start Handicap Services Advocate and most recently was a member of the Division of Psychology in the Department of Psychiatry, Burns Clinic Medical Center. He was an Allied Staff Member of the Department of Psychiatry, Northern Michigan Hospital in Petoskey for over 20 years. Jim has presented at national conferences for clinical and pastoral helping professionals on the treatment of emotional disturbances and speaks frequently in the community to promote preservation of marriage and families and the prevention of mental illness.

Jim is co-creator of Survive and Thrive in the Emotional Terrain of the 911 Center
®, a continuing education course he has conducted nationally to over 3,000 emergency dispatch professionals. In 2009 he wrote and began conducting the course Building 911 LifeBridges to Suicidal Callers®, and founded the 911 Training Institute (a division of MasterCare Institute), a training and policy organization dedicated to supporting the nation's 911 dispatchers with mental health expertise. Mr. Marshall is also co-founder of the 911 Wellness Foundation and Trinity Associates of Northern Michigan, a clinical consortium offering a broad spectrum of services to the faith community founded in Christian spirituality.

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